# Kai Resolve by Gleap

What to Build | India case study | Checked 2026-10-20
Product: https://www.gleap.ai/kai-resolve

## Buyer
Support and engineering leads at small B2B SaaS teams

## Observation
Investigates difficult tickets using recordings, logs, account context and read-only code access; prepares evidence for escalation. Product Hunt launch: 2026-10-19.

## Revenue
Not verified (unknown). Verify the dated source; pricing is not revenue.

## Opportunity hypothesis
Hypothesis: a focused bug-triage add-on for Indian SaaS teams already using Freshdesk or Zoho Desk; test whether evidence collection is still manual.


## Alternatives
Freshdesk Freddy AI: https://www.freshworks.com/freshdesk/omni/freddy-ai-copilot/ ; Zoho Desk Zia: https://www.zoho.com/desk/zia.html — established AI support alternatives.

## MVP
Scope one buyer and workflow after interviewing buyers.

## Non-goals
Avoid a broad platform before validating the workflow.

## First five buyers
SaaS support and engineering leads via founder communities and direct outreach

## 48-hour test
Interview 5 support leads; manually prepare evidence packs for 10 anonymized tickets. Compare handling time with their existing helpdesk; seek 2 paid-pilot commitments before building.

## Continue if
A buyer commits to a concrete follow-up under an agreed success condition.

## Pause if
Existing alternatives solve the job or the buyer will not commit.

## Build instructions
Run the test before specifying software.

## Sources
https://www.gleap.ai/kai-resolve
https://www.producthunt.com/products/gleap

## Your decision
- Buyer access:
- Evidence observed:
- Test date:
- Commitment:
- Continue / pause / reject:

Original analysis by What to Build. Hypotheses are not forecasts.